Enrolled Copy S.B. 14

EMERGENCY TELEPHONE SERVICE AMENDMENTS

2017 GENERAL SESSION

STATE OF UTAH

Chief Sponsor: Wayne A. Harper

House Sponsor: V. Lowry Snow

LONG TITLE

General Description:

This bill amends and adds provisions related to 911 services.

Highlighted Provisions:

This bill:

• Defines terms
• Provides an applicability date
• Requires certain multi-line telephone systems to provide certain information to a public safety answering point
• Requires a multi-line telephone system to be capable of accessing 911 services directly

Money Appropriated in this Bill: None

Other Special Clauses: None

Utah Code Sections Affected:

ENACTS:

69-5-101, Utah Code Annotated 1953

69-5-102, Utah Code Annotated 1953

69-5-201, Utah Code Annotated 1953

69-5-202, Utah Code Annotated 1953

69-5-203, Utah Code Annotated 1953

69-5-204, Utah Code Annotated 1953

69-5-205, Utah Code Annotated 1953

Be it enacted by the Legislature of the state of Utah:

Section 1. Section 69-5-101 is enacted to read:

CHAPTER 5. ENHANCED 911 FOR MULTI-LINE TELEPHONES

69-5-101. Title.

This chapter is known as "Enhanced 911 for Multi-Line Telephones."

Section 2. Section 69-5-102 is enacted to read:

69-5-102. Definitions.

As used in this chapter:

• "Lodging establishment" means the same as that term is defined in Section 29-2-102.
• "Multi-line telephone system" means a network- or premises-based telephone system installed at an end-use location that uses common control units, common telephones, and common control hardware and software to provide a connection to the public switched network to multiple end-users at the end-use location.

Section 3. Section 69-5-201 is enacted to read:

69-5-201. Applicability.

An owner or operator of a multi-line telephone system is required to comply with this chapter if, after July 1, 2017, the owner:

• Upgrades an existing multi-line telephone system; or
• Installs a new multi-line telephone system.

Section 4. Section 69-5-202 is enacted to read:

69-5-202. Location identification information shared with public safety answering point.

An owner or operator of a multi-line telephone system shall configure the multi-line telephone system in such a manner that, when an individual makes a 911 call using the multi-line telephone system, the multi-line telephone system automatically provides the public safety answering point that receives the call verified automated number information and automated location information that includes:

1. The street address, and, if applicable, the business name, of the location of the communications device from which the call is made;
2. The direct call-back telephone number for the location from which the call is made;
3. Any applicable office, unit, or building number of the location from which the call is made;
4. The room number, or other equivalent designation, of the location from which the call is made;
5. If the multi-line telephone system operates for a multi-story building, the building floor from which the call is made; and
6. If the multi-line telephone system operates for two or more buildings:
1. The building number, or other equivalent designation, of the location from which the call is made; and
2. The building floor from which the call is made.

Section 5. Section 69-5-203 is enacted to read:

69-5-203. Emergency location information for a lodging establishment.

A lodging establishment that owns or operates a multi-line telephone system shall configure the multi-line telephone system in such a manner that, when an individual makes a 911 call through the multi-line telephone system, the multi-line telephone system will automatically:

1. Send the public safety answering point that receives the call:
1. If the lodging establishment contains more than one occupied building, the building number, or other equivalent designation, of the location from which the call is made; and
2. The room number, or other equivalent designation, from which the call is made; or
2. Connect the individual, the public safety answering point, and an individual that is designated by the lodging establishment to provide the public safety answering point:
1. If the lodging establishment contains more than one occupied building, the building number, or other equivalent designation, of the location from which the call is made; and
2. The room number, or other equivalent designation, of the location from which the call is made.

Section 6. Section 69-5-204 is enacted to read:

69-5-204. Location database -- Updates.

1. An owner or operator of a multi-line telephone system shall ensure that the multi-line telephone system has a location database that stores the information a multi-line telephone system is required to provide to a public safety answering point under this chapter that is accurately updated:
1. As soon as practicable after the multi-line telephone system is installed; or
2. Within one business day of the completion of any changes to the physical characteristics of the facility where the multi-line telephone system is used or changes to the multi-line telephone system, not including changes incurred during an installation described in Subsection (1)(a).
2. The information in a location database described in Subsection (1):
1. Is owned by the multi-line telephone system owner or operator that supplied the information; and
2. Except as required by state law, is not required to be shared with another person.
3. A public safety answering point may not use the information supplied from a database described in Subsection (1) for a purpose other than to facilitate an emergency response to a 911 call.

Section 7. Section 69-5-205 is enacted to read:

69-5-205. Direct 911 dial for multi-line telephone systems -- Notice.

1. An owner or operator of a multi-line telephone system shall configure a multi-line telephone system in a manner that allows an individual to place a 911 call by dialing the digits 9-1-1 without an additional code, digit, prefix, postfix, or trunk-access code.
2. A person that is exempt from this chapter under Section 69-5-201 that has not complied with Subsection (1) shall post, in a visible place within five feet of each telephone that is connected to the multi-line telephone system, a notice that:
1. States that the phone may not be used to directly access 911 services by dialing 9-1-1;
2. Indicates how an individual may access 911 services through the telephone;
3. Is printed in contrasting colors in at least 16-point boldface type; and
4. Includes the following information for the location of the telephone:
1. The street address, and, if applicable, the business name, of the location of the telephone;
2. Any applicable office, unit, or building number of the location of the telephone; and
3. An applicable room number, or other equivalent designation, of the location of the telephone.